Terms of Service

for in studio services and online orders

In Studio

Booking
Our booking calendar opens on the 23rd of each month at noon for appointments in the upcoming month, and it remains open throughout the month. For example, you may begin scheduling April appointments on March 23rd at noon. You are welcome to book at any time during the month by logging into your account on our website to secure your desired time.

Service Guarantee

We’re committed to ensuring you adore your hair! If something isn’t quite perfect, please reach out to us within three (3) days of your visit, and we’ll gladly discuss how and when we can make any needed adjustments. This policy covers tweaks to your current style but doesn’t apply to creating a brand-new look. While we don’t offer refunds on services, we’re happy to make those adjustments at no extra charge.

As for product purchases, all sales are final.

Booking Fees
A non-refundable booking fee is required to reserve your appointment. However, we understand the need for flexibility. You may transfer your booking fee once, as long as the new appointment is scheduled within two weeks of the original date. If the new date is outside the two weeks, a new booking fee is due. We’re here to accommodate your needs as much as possible and ensure a seamless experience!

Late Arrival/Rescheduling Policy

We're all about giving you an amazing experience while being respectful of your time. It's crucial for us to start your service on time to ensure everyone enjoys their visit. We allow a 10-minute grace period, but beyond that, we might have to tweak your service to avoid affecting the next guest's experience. If you're 15 minutes late, rescheduling may be necessary and our cancellation policy could come into play.

We totally get that life can throw curveballs, and delays happen. Just shoot us a text or give us a call before your appointment if you foresee a delay. We're here to make things work for you!

Cancellation and No-Show Policy

To ensure we can provide the best service and accommodate our valued guests, we kindly request a minimum of 24 hours' notice before your appointment's scheduled start time if you need to cancel. We completely understand that life can throw unexpected curveballs, and sometimes last-minute cancellations are unavoidable.

If you find yourself in a situation where you need to cancel within the 24-hour window, please note the following:

First-Time Late Cancellation: If you need to cancel or reschedule within less than 24 hours of your appointment, a charge of 25% of the appointment's value could be applied to the card on file. In cases of unforeseen circumstances, this fee may be waived at my discretion. I’m happy to discuss rescheduling options within two weeks to accommodate your needs.
Subsequent Late Cancellations: For any further late cancellations, the fee may increase to 50% of the appointment's value. Additionally, as I operate on an appointment-only basis with high demand, it may be determined that we are not the ideal fit as stylist and client. To ensure every client receives the personalized care they deserve, it is essential that I reserve my time for those who are ready and committed to attending their appointments.

There is good news! If our schedule allows and you're able to reschedule within two weeks of your late cancellation, we'll gladly transfer the booking fee.

In the event of a no-call/no-show, your card will be charged for the full 100% of the appointment's value.

The Kids
Our salon studio is designed as an intimate, adult-focused environment where laid-back luxury takes center stage. To maintain this ambiance, and for safety and insurance reasons, we kindly ask that you arrive unaccompanied unless your child is receiving services. We provide services for clients ages 13 and older.

Covid Protocols
Masks are now optional in our salon. However, to ensure a safe and comfortable experience for everyone, we kindly request that if you are feeling unwell or display any symptoms commonly associated with colds, flu, or sinus issues, you wear a mask. We will gladly provide one upon your arrival if needed.

Payment Methods

We are a cashless salon. We accept credit/debit cards only. We can use the card you have on file or you can use a different card when you come in for your service. VISA/Mastercard, or American Express are all acceptable payment methods.

We appreciate your understanding and cooperation with these policies as they help us maintain the quality of service we aim to provide to all our wonderful guests.

Please note that at any time we reserve the right to refuse services.

Online Orders

At Enhance Salon Boutique, your satisfaction is our top priority. We kindly ask that you review our return policy before making your purchase to ensure a smooth experience.

Eligible Returns
We gladly accept returns on hair products, accessories, and select items. However, please note that hair extensions and Bomb Twists are final sale and non-refundable.

Return Conditions

Items must be in their original packaging, unused, and in the same pristine condition as when received.
Any returned items showing visible signs of use or damage, or not meeting our return criteria, will not be eligible for a refund.
Returns must be initiated within 3 days of receiving your item.

Return Process
To begin the return process, please contact us at team@enhancesalonboutique.com within 3 days of receiving your order. Be sure to include your order number, the item you'd like to return, and the reason for the return. We’ll provide you with detailed instructions on how to proceed.

Please note that return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.

Thank you for choosing Enhance Salon Boutique. We appreciate your understanding and look forward to continuing to serve you!